The issue

You don’t know what your clients really want. You are giving them what they used to want, not what they want now. Your clients look like complaints and problems that you don’t really want to deal with. You have started complaining about your customers and see them as problems, instead of your opportunity to make money.

The source

Complacency, entitlement, being burnt out, distracted and off your game with customer service

The answer

engage with your values

develop customer profiles

empower staff to serve and communicate with your customers